Night Property Manager

Night Accommodation Manager - Kingston Upon Thames
This role is working onsite at a luxury student accommodation property in Kingston Upon Thames.

This is a permanent, full time role, working from 7pm onwards, 5 days a week, 40 hours a week.

Key Tasks:

• Acting as Nights/Weekend Team Leader and point of Call for Escalations with Accommodation Managers Support.
• Assisting, Hosting and running smooth operation of an exciting in house Events Program for residents.
• Conducting tours and viewings of the property if arranged Early Evening.
• Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner
• Follow up on all interest and ensure that all sales opportunities are explored
• Process new applications within timescales given
• Undertaking regular inspections of the show flat and ensure this is set up according to standard
• Keep up to date with room prices and special offers to provide accurate information to potential residents.
• Ensuring there is always enough marketing material onsite.
• Supporting with the creation and maintenance of Social media channels
  Work closely with the marketing team to ensure that the target audience is being reached
• Keep up to date with competitor activities

Knowledge and Skills:

• A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.
• Excellent rapport building abilities
• Focussed and proactive approach
• High standards of dress and presentation.
• Ability to remain calm during difficult situations or in a very busy environment.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use emails, social media and various systems.
• A positive and enthusiastic attitude with a strong focus on customer service.