Customer Service Assistant - Nights

Customer Service Assistant - Nights
This role is based onsite at a luxury student accommodation site in Kingston Upon Thames, working with the Night Accommodation Manager to provide outstanding customer service to the student residents.

This role is working nights, from 7pm onwards. Monday - Sunday, 37.5 hours a week.

Key Tasks:

• Provide support in the running of the In-House Events Program
• Conducting tours and viewings of the property if arranged for early evening.
• Responding to all new enquiries through all mediums, including emails, online chat and phone calls ensuring that these are answered within a timely and professional manner
• Follow up on all interest and ensure that all sales opportunities are explored
• Process new applications within timescales given
• Undertaking regular inspections of the show flat and ensure this is set up according to standard
• Keep up to date with room prices and special offers to provide accurate information to potential residents.
• Ensuring there is always enough marketing material onsite.
• Supporting with the creation and maintenance of social media channels
  Work closely with the marketing team to ensure that the target audience is being reached

Knowledge and Skills:

• A friendly and welcoming approach and the ability to cooperate well with all students and clients in a professional, respectful and friendly manner.
• Excellent rapport building abilities
• Focussed and proactive approach
• High standards of dress and presentation.
• Ability to remain calm during difficult situations or in a very busy environment.
• Excellent interpersonal skills, including a pleasant telephone manner.
• Good administrative skills and the ability to use emails, social media and various systems.
• A positive and enthusiastic attitude with a strong focus on customer service.