Graduate / Entry Level Technical Support

EllisKnight are partnered with a Global Business who are growing and are now looking for an entry / trainee / graduate level fluent french speaker to join their Technical Support team. This role is a fantastic opportunity for a Technology minded individual from any of the following backgrounds:

• Graduate/College/ School leaver who has completed a degree/further study/certifications in a technology related subject and is looking for a job
• A career changer/returner/ex-military who has completed some further training within technology and now wants an opportunity to develop their career
• A technical support officer who is looking for that next opportunity to move into a progressive and supportive business.

This company will support and progress you with further training and exposure to some of the worlds most advanced digital technology / interactive technology solutions. They will provide further study opportunities but also open up further career development internally (2 years+) for the right candidates once they have proved themselves within this role.

This role will be a customer facing role where most of the work will be over phone and email with some video meetings.

Duties/Requirements:

• Providing 1st line technical support; answering support queries via phone, email.
• Fluent in French and English
• Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment.
• Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
• Investigating problems in systems and services.
• Allocating more complex calls to relevant 2nd level support personnel and pro-actively follows up status of open calls.