Renewals and Lettings Coordinator
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Location | Crawley, West Sussex |
| Area | West Sussex , UK |
| Sector | Property & Housing |
| Salary | £22000 - £25000 per annum |
| Start Date | ASAP |
| Advertiser | EllisKnight International |
| Job Ref | BBBH2883_1627564095 |
| Job Views | 15 |
- Description
Ellis Knight is excited to be working with a fast-moving and award-winning company in one of the most exciting subsectors of real estate: Build-to-Rent.
Our client is seeking a Renewals Coordinator to join their newly formed Property Management team. The role is based permanently in Crawley and will be responsible for responding to lettings enquiries and renewing tenancies for a portfolio of 600 apartments in 5 locations across the South of England.
You will be the first point of contact for all letting's enquiries, responsible for updating the property portals, conducting referencing, preparing ASTs, arranging move-ins, and managing renewals.
Main responsibilities:
- Exceed all prospective enquiry and residents' expectations by going above and beyond and delivering exceptional customer service
- Regularly update all property portals to ensure live availability and correct information is available
- Answer all incoming telephone, email and website letting enquiries; respond in a timely manner, provide all relevant information, and pre-qualify leads
- Book and schedule all apartment viewings with the on-site teams at each location
- Assist the on-site teams with converting viewings into lets and managing negotiations
- Conducting Right to Rent checks, managing the referencing process, registering Tenancy Deposits and the completion of Assured Shorthold Tenancy agreements (ASTs)
- Manage the CRM system to ensure all contacts with prospective residents are logged
- Oversee all renewals enquiries and ensure necessary paperwork is completed
- Conduct mystery shopping of competitor buildings to understand their offerings and how we differ
- Agree and organise resident move ins, liaising with all key stakeholders to reduce the void period
- Respond to urgent requests out of hours as required
The successful candidate will be a friendly and highly organised individual who thrives in a fast-paced environment and has an interest in property lettings. You should love interacting with people and have a genuine passion for delivering excellent customer service.
Previous experience in lettings, property management, residential (PRS, BTR or PBSA), hospitality, or
customer service sectors would be desirable.
