Sales Support Advisor

We are seeking a motivated Sales Support Administrator to work for one of our fantastic clients at their office based in Swindon. You will report to our Customer Service & Product Manager, joining an existing team to support the ongoing growth of the business.

This key administrative role will provide an important daily link between the area sales team and the business customers with regular telephone & email conversation. The reason for contact will vary from specification queries, to placing of orders and it will be your responsibility to identify their needs and provide the necessary information or process the order on a bespoke ordering system (Premier), in an effective and timely manner. Attention to detail is imperative.

Other aspects of the role are to manage large retailer orders through their own online portals and contact end users to arrange deliveries of palletised third-party deliveries. Regular contact with the third-party courier will also be necessary to ensure customers' orders are delivered within agreed timescales.

You will also be dealing with credit requests from retailers. This part of the position will include arranging collection of faulty or unwanted products through our own transport department or with a third-party courier. You will manage the process to completion, with financial credits being applied to individual business accounts.

Experience/skills

• Excellent customer service & communication skills, both verbal & written.
• Efficient and adaptable, with good all-round administrative abilities.
• Supporting area sales team, customer service and logistics departments/carriers.
• Stay up to date with new products and features.