Credit Controller

Ellis Knight is excited to be working with a fast-moving and award-winning company in one of the most exciting subsectors of real estate: Build-to-Rent.

Our client is seeking a Credit Controller to join their newly formed Property Management team. The role is based permanently in Crawley and will be responsible for collecting rent and other payments for a portfolio of 600 apartments in 5 locations across the South of England.

You will be responsible for all aspects of collection of rents, utilities and other payments from residents across a 600-apartment portfolio,

Main responsibilities:

• Implementing a systematic escalation process for collection of arrears by engaging with residents across a range of channels including email, phone and face-to-face (in collaboration with on-site concierges)
• Developing a firm but fair style of engagement with residents to optimise collection
• Liaising with the customer service team, on-site concierges and asset managers to determine the most effective collection approach for challenging cases
• Actively managing recurring non-payers to establish payment plans which match resident requirements or escalating to a legal recovery process, to be managed through to completion
• Responding confidently to resident billing queries to quickly unlock issues which may hold up payment
• Preparing regular arrears reporting with insightful commentary and action-oriented recommendations to improve collection
• Making recommendations for bad debt provisions and write offs on a monthly basis
• Optimise use of technology (including the Yardi property management system) to ensure efficient and standardised processes and accurate, timely reporting

Skills and attributes:

• You are customer focused and results orientated, demonstrating the empathy and tenacity required to achieve the best outcomes in a credit control role
• You are confident using and developing systems to maintain efficient, standardised processes and accurate, timely reporting
• You are keen to collaborate and share knowledge and best practices with colleagues to find the most effective solutions and to optimise results for the whole team
• You can prioritise effectively to manage workload over the monthly billing and collection cycle
• Experience of residential rental collections and knowledge of relevant recovery routes is required