FRENCH SPEAKING - 1st Line Technical Support
This job does not exist anymore.
Try running a new search or browse our vacancies.
Or fill in the form below to receive job alerts.
| Job Type | Permanent |
| Location | Reading, Berkshire |
| Area | Berkshire, UK |
| Sector | Cybersecurity, IT and Technical |
| Salary | Up to £25000 per annum |
| Start Date | ASAP |
| Advertiser | EllisKnight International |
| Job Ref | BBBH2730_1625045154 |
| Job Views | 47 |
- Description
EllisKnight are partnered with a Global Business who are growing and are now looking for a FRENCH SPEAKING - 1st line Technical Support Specialist based in their European Head Office in Reading, Berkshire.
The company is seeking a highly motivated candidate to provide support within the customer services unit ensuring excellent customer service is delivered to customers across the companies range of clients.
The successful candidate will have excellent communication skills, together with any of the following would be a huge advantage:- Technical problem solving skills
- Previous Helpdesk experience
- Experience in managing in-bound customer calls
- Working to tight deadlines and agreed service levels
- A passion for helping people
A willingness to learn about new technologies is essential and responsibilities will be varied however will include -
- Providing 1st line technical support; answering support queries via phone, email.
- Fluent in French and English
- Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment.
- Maintaining a high degree of customer service for all support queries and adhere to good service management principles.
- Investigating problems in systems and services.
- Allocating more complex calls to relevant 2nd level support personnel and pro-actively follows up status of open calls.
