Managed IT Infrastructure Engineer

EllisKnight looking for a permanent Managed IT Infrastructure Engineer to work onsite with a client based in Bristol.

The position primarily involves delivering 'business-as-usual' support and troubleshooting all aspects of the firm's IT infrastructure. The client's IT infrastructure is critical and therefore ensuring it is supported, improved and reliable Monday to friday during work hours is key.

Key technical experience will need to include local exchange, Windows Server 2012, 2016, 2019, Exchange 2016 and DAG, Microsoft Remote Desktop Services and VMware plus as much of the additional technical skills listed below.

Duties:

• Maintain client infrastructure and investigate issues as and when they arise
• Perform daily, weekly, monthly checks in accordance with best practise
• Work with both internal and external stakeholders to design, implement, test and document infrastructure related projects and initiatives
• Work within an ITIL framework to address issues transparently to ensure operations SLAs are met.
• Develop existing customer relationships and build a rapport with stakeholders
• Attend remote sites when required
• Document procedures/processes and contribute to the knowledgebase

Skills & Experience

• VMware ESX/ESXi
• SAN Technologies (preferably HP)
• Windows Server 2012, 2016, 2019
• Exchange 2016 and DAG
• Microsoft Remote Desktop Services
• Microsoft SCCM
• Microsoft Clustering
• Server hardware (preferably HP)
• Active Directory, Group Policy and Certificate Services
• TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
• Corporate wireless systems, ideally Meraki
• Virtual server backup technologies such as Veeam and Zerto