Customer Service Assistant

Join our clients at one of their luxury accommodation sites in Hatfield, this is a fantastic opportunity to work in a beautiful, modern and vibrant building with excellent opportunities for the future.
This Accommodation is located within Hatfield and a great area for all students for any London University to live in. We are now recruiting for the position of Customer Service Assistant.

The working hours would be between

• 08:00am - 21:00pm over 7 days a week.
• This requires an individual to be flexible with working different shift patterns
• This role is full Time working 37.5 hours per week.
• Shifts can be negotiated to provide as much flexibility needed

This position is to start in May/June 2021
The successful candidate will be supporting the on site accommodation team and will drive the sales and marketing strategy for each academic year. The role will need a hospitality-led and customer focused approach and this assistant will be a key recruit in ensuring the provision of exceptionally detailed service on site and high occupancy levels.

• Ensuring a warm, welcoming environment to residents, parents and visitors to the sites
• Daily administrative duties with regard to the delivery of the service to students, staff and clients.
• Communicating effectively with customers to ensure they are fully informed
• Engaging with the local community and stakeholders to represent the sites interests.
• Conducting tours of the residence and effectively selling our product to prospective residents, ensuring a high conversion rate is achieved and leads are continually followed up on.
• Support in building an excellent in-house community, by organising and planning regular events for the academic year and ensuring these are carried out to the highest standards.
• Required to establish professional work practices and procedures to ensure a pleasing and hygienic standard of rooms and communal areas
• Ensure the upkeep of the fabric of the building, equipment, furniture and fittings by reporting defects and taking corrective action, so that a well maintained safe and secure living and working environment
• Ensuring site kept in optimum condition both on the interior and exterior
• Maintain proper and accurate records in conjunction with Accommodation Management Team
• Under supervision, manage all risk and safety within property
• Reporting of safety issues to General Manager

Skills/Attributes required:

• Customer facing experience
• If you have worked in a sales environment before it would be an advantage
• Excellent Customer Service skills (both verbal and written communication)
• Confident when speaking to clients and customers.
• The successful candidate will need to show initiative and be a self-starter and have excellent communication skills as well as a professional outlook.
• Excellent attention to detail and the ability to provide examples of problem

We are considering candidates from a number of backgrounds including, recent Graduates, Hospitality, Sales and Customer Service. If interested please do get in touch we look forward to hearing from you