Front of House Coordinator

Front of House Coordinator
Purpose of the position Provide a friendly, welcoming and efficient service to all residents, Keeping in line with the company's vision and brand guidelines. The main purpose of the Front of House is to respond to residents enquiries in a timely and helpful manner and to play a part in the general running of the reception desk, effectively selling the rooms and a support to the Accommodation Manager.

Working Hours:
37.5 hours per week
Monday - Friday
11:30am - 20:00pm

The duties will include:

• Management of all enquiries via email, face to face and calls
• Ensure that social media pages including Facebook, Twitter and Instagram are kept regularly updated
• Ensure that all visitors receive a warm and friendly welcome
• Carry out student tours and show around available rooms
• Manage all incoming post - log and distribute to relevant students
• Ensure the CRM database is kept updated
• Provide support to the Manager and Assistant Manager
• Provide administrative support with regards to tenancy agreements
• Ensure that all relevant documentation has been received by new tenants
• To work on the Accommodation reception dealing with resident queries, maintenance reporting, visitors and contractors signing in to site.

For this position we are seeking the following:

• Good IT skills
• Strong customer facing experience
• Very familiar with social media channels
• The ability to multi task
• Well-presented and friendly
• Excellent communication skills
• Able to take ownership of complaints and resolve when necessary