Customer Service Assistant

Join our clients at one of their luxury accommodation sites in Hatfield, this is a fantastic opportunity to work in a beautiful, modern and vibrant building with excellent opportunities for the future.
This Accommodation is located within Hatfield and a great area for all students for any London University to live in. We are now recruiting for the position of Customer Service Assistant.

The working hours would be between

• 08:00am - 21:00pm over 7 days a week.
• This requires an individual to be flexible with working different shift patterns
• This role is full Time working 37.5 hours per week.
• Shifts can be negotiated to provide as much flexibility needed

This position is to start in May 2021
The successful candidate will be supporting the on site accommodation team and will drive the sales and marketing strategy for each academic year. The role will need a hospitality-led and customer focused approach and this assistant will be a key recruit in ensuring the provision of exceptionally detailed service on site and high occupancy levels.

• Ensuring a warm, welcoming environment to residents, parents and visitors to the sites
• Daily administrative duties with regard to the delivery of the service to students, staff and clients.
• Communicating effectively with customers to ensure they are fully informed
• Engaging with the local community and stakeholders to represent the sites interests.
• Conducting tours of the residence and effectively selling our product to prospective residents, ensuring a high conversion rate is achieved and leads are continually followed up on.
• Support in building an excellent in-house community, by organising and planning regular events for the academic year and ensuring these are carried out to the highest standards.
• Required to establish professional work practices and procedures to ensure a pleasing and hygienic standard of rooms and communal areas
• Ensure the upkeep of the fabric of the building, equipment, furniture and fittings by reporting defects and taking corrective action, so that a well maintained safe and secure living and working environment
• Ensuring site kept in optimum condition both on the interior and exterior
• Maintain proper and accurate records in conjunction with Accommodation Management Team
• Under supervision, manage all risk and safety within property
• Reporting of safety issues to General Manager

Skills/Attributes required:

• Customer facing experience
• If you have worked in a sales environment before it would be an advantage
• Excellent Customer Service skills (both verbal and written communication)
• Confident when speaking to clients and customers.
• The successful candidate will need to show initiative and be a self-starter and have excellent communication skills as well as a professional outlook.
• Excellent attention to detail and the ability to provide examples of problem

We are considering candidates from a number of backgrounds including, recent Graduates, Hospitality, Sales and Customer Service. If interested please do get in touch we look forward to hearing from you