IT Edtech Executive

IT Edtech Executive

EllisKnight are working with a rapidly growing Business who are establish in London and in 5 other Cities across Europe and we are looking for a IT Edtec Executive who be responsible for being at the forefront of the support team and providing an efficient 1^st line IT support.

Working side by side with the main IT Manager and IT Coordinator Executive to maintain/implement infrastructure solutions and to support collaborate on solutions for digital and hybrid teaching.

This is a brand-new role as our client has an increase of Hybrid learning and remote learning, so we are needing this additional role. We would expect the candidate to be on campus a couple of days a week so they can speak to our students face to face with any issues and also work with our Paris campus to help with their systems.

Main Duties and Responsibilities

• Assist users locally and remotely on the diverse areas of support: software and hardware troubleshooting;
• Assist on creating, maintaining and publishing support documentation of current IT
• infrastructure including servers, room layouts (ports) to establish a pool of data as reference;
• Keep hardware/software inventory updated;
• Take part on planning and installation of AV facilities for lecture rooms;

Digital learning:

• Assist on the creation of tutorials for the digital technologies implemented;
• Support Faculty onsite and remote for hybrid teaching and recording of online content;
• Support LMS platform - Blackboard - troubleshooting and deployment.

AV, Video conference systems and Events:

• Maintain/setup on demand current AV and video conference facilities;
• Support local/remote users with recording facilities (cameras, mic, etc).
• Windows 10 deployment troubleshooting and configuration and MS office - knowledgeable; Comptia A+ or equivalent training and level of experience;
• Experience in AV systems (troubleshooting and deploying); AV (audio and visual) experience on management of amplifiers, projectors and other AV kit. Certification not required.
• Networking - Basic knowledge - Comptia Network or equivalent training and level of experience;